Customer Experience

We’d would like the opportunity to make it better for you, and to learn from your experience to ensure that the same thing doesn’t happen again.

If you would like to make a complaint or pass on some feedback, please use one of the following options;

• Contact our Customer Experience hotline on 4030 5524;
• Send an email to our Guest Experience Team via customer.experience@colemotorgroup.com.au or
• Send a letter addressed to the Dealership Guest Experience Manager, John Cole Toyota, PO Box 118, Atherton QLD 4883.

What you can expect is a prompt response to your complaint or feedback.

We aim to respond to your complaint within one business day upon receiving it. However, should further investigation be required; we will keep you informed of the progress of our investigations. We appreciate you giving us a chance to make things better.

"Tell us about your Experience" Cole Motor Group Difference

We appreciate all of our guests who give up their time to share their feedback with us. It is important to us here at Cole Motor Group, as this helps us achieve our goal of delivering a quality and personalised experience that exceeds our guests expectations.

Tell us how we went

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Your feedback is important to us here at Cole Motor Group, as it is our goal to provide you with a quality and personalised experience every time you visit us.

However to achieve this, we need your help. You can help us by completing a short survey to tell us about your experience – the good and the not so good.

If eligible, you will be sent a survey link as an email or SMS*. Please check your emails; including your junk folder or mobile for your invitation. (usually received within 48 hrs).